Refund Policy

All purchases on MYDNATLAS | including subscriptions (Atlas, Atlas Pro and Atlas Concierge, and the Concierge tiers that add an expert video or a live session), consultation bookings, and standalone G25 conversion credits, are final and non-refundable.

MYDNATLAS is a digital service platform. Upon purchase, you gain immediate access to all features included in your subscription tier. G25 coordinate conversions produce a permanent digital product that is delivered to your account and can be used independently in third-party tools (Vahaduo, G25Studio, etc.). Once delivered, G25 coordinates cannot be revoked.

We encourage all users to explore the platform before purchasing a subscription. The Population Encyclopedia is free to browse, and every feature page describes in detail what each analysis tool produces, so you can evaluate the platform before committing.

G25 conversion credits that have been consumed (i.e., used to convert a raw DNA file into G25 coordinates) are strictly non-refundable. Once your raw DNA has been processed and G25 coordinates have been generated and delivered to you, the service is considered fully rendered. G25 coordinates are a permanent digital product, once delivered, they cannot be revoked and can be used independently in third-party tools (Vahaduo, G25Studio, etc.). For this reason, no refund is possible for completed conversions regardless of circumstances.

This applies to both conversion credits included with subscriptions and standalone G25 conversion purchases ($15 one-time). Unused conversion credits that have not yet been applied to any DNA file may be refunded where a refund is granted at our discretion, or where one is required by your statutory rights as set out below.

To request a refund, send an email to:

Please include the following information:

• •The email address associated with your MYDNATLAS account
• •Your subscription plan and approximate purchase date
• •The reason for your refund request (optional, but helps us improve)

We aim to process all refund requests within 3-5 business days. Refunds are issued to the original payment method via Stripe.

You may cancel your subscription at any time from your account settings or the Stripe customer portal. When you cancel:

• •Your access to premium features continues until the end of the current billing period
• •No further charges will be made after cancellation
• •Your G25 coordinates and analysis results are retained. You do not lose your data
• •You can resubscribe at any time to regain full access

Cancellation does not automatically trigger a refund for the current period. If you believe you are entitled to a prorated refund, please contact support.

If you are dissatisfied with our refund decision, we encourage you to contact us to resolve the matter directly. We are committed to finding a fair outcome for every case.

If we cannot reach an agreement, you may escalate the dispute through your payment provider (e.g., Stripe or your bank). We comply with all applicable consumer protection laws, including the Australian Consumer Law (ACL) which provides statutory guarantees for services.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation.